When will my order be shipped?
Based on your customization requirements, it usually takes 3-4 business days for production. Once the order is completed and ready for shipment, you will receive a notification.

How long does delivery take?
Delivery times vary by region:

United States: Free shipping typically takes 7-15 business days, and standard shipping usually takes 7-15 business days.
United Kingdom and Europe: Free shipping usually takes 7-15 business days, and standard shipping typically takes 7-15 business days.
Other countries: Free shipping generally takes 10-20 business days, and standard shipping usually takes 10-20 business days.
Please note that delivery times may be extended due to factors such as COVID-19.

What are the shipping charges?
We offer free shipping for orders that exceed a specific amount. If the order amount is below that threshold, a certain shipping fee will be charged. Please check our website or contact customer service for accurate shipping fee information.

Do you ship to APO/FPO/DPO addresses?
Yes, we can ship to APO/FPO/DPO addresses. Please note that shipping to such addresses may take longer. Customers may need to collect their order packages from the local courier company at the respective address.

Are there any customs or import taxes to be paid?
For international orders, we have no control over the customs duties or import taxes imposed by your local customs office. Any unpaid customs or import taxes are the responsibility of the customer. These charges are not included in the price of the goods you ordered. If you refuse to accept the purchased goods, the courier company may return them. Upon receiving the returned goods, we will issue a refund excluding the shipping fees you paid.

Which countries or regions do you not ship to?
Due to various reasons, we may be unable to ship to specific countries or regions. Please check our website or contact customer service for a detailed list of countries or regions where shipping is not supported.

Please note that the above information is for reference only, and actual shipping and delivery may vary depending on the region, order, and other factors. It is recommended to consult our website or contact customer service for the most accurate shipping and delivery information before placing an order.